Terms and Conditions (Holidays)

When you buy an ATOL protected air holiday package from us (Active Away Ltd) you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number [9393]. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

The price of our air holiday packages includes the amount of £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

So that there is no misunderstanding, please read the following booking conditions carefully, as these will apply to any booking you make with us.

1. Making A Booking
This should be accompanied by a completed booking form and the relevant deposit for each passenger. Bookings made within eight weeks of departure must be accompanied by full payment.

Deposits are non-refundable and non-transferable. Last minute bookings (Especially those made by telephone) should be followed by a booking form if possible. Should no booking form be received, reservations will be deemed to be subject to these booking conditions. The minimum age to make a booking is 18.

Please note the minimum age to hire cars abroad varies from 21 to 26. Bookings may not be transferred to passengers substituted without the appropriate cancellation or amendment charges being levied.

2. On receipt of your deposit
We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account.

The contract exists between us after you have received a confirmation invoice, normally within 7 days, which should be checked and queried if not in order. We shall not be liable if any of the information is incorrect if you have not notified us within 7 days of receipt.

A final confirmation including your flight, accommodation and sporting details will be sent out to you two to three weeks prior to departure. Please check these again carefully as timings can vary. However, if any changes we will make every effort to ensure you are informed before this stage.

3. If You Alter You're Booking
Any minor amendments, which do not involve a change of departure date or accommodation, but which do require a new confirmation invoice; will incur a standard administration fee of £15.

Any changes of passengers within a party are subject to forfeiture of deposits, at our discretion. Any amendments that involve a change of flight departure/return dates may be treated as a cancellation.

4. When you pay the balance
The balance of your booking is set out on your invoice and should be paid 8 weeks before departure. No reminder will be sent.

If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred.

5. If you are forced to cancel your booking
You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid in writing.

Your written instructions should be sent to us at our address. To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee on the scale shown below.

The amount payable depends on when we receive your written instructions. Subject to the nature of the cancellation, you may be able to claim against your Holiday insurance.

Cancellation Charges
Period before scheduled Amount of cancellation charge Departure where written (shown as % of the total holiday Instructions are received by price)

More than 55 days Deposit
55 - 29 days 50% or deposit if greater
28 - 15 days 75% or deposit if greater
14 - 7 days hours 90% or deposit if greater
7 days or less 100% (Including 'no show' or leaving early.)

Cancellation of individual passengers within a party, in addition to Attracting cancellation charges, may also mean re-invoicing of the remaining passengers at brochure prices for the new party size.

Flight cancellations are subject to flight operators (with whom your flights are booked) Terms and Conditions.

6. If we change your holiday
We plan the arrangements for our holidays many months in advance and though it is unlikely that we will have to make any Changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your departure. Sometimes major changes are necessary to your flight or your accommodation. Major changes include the following:

(i) Change of UK departure airport
(ii) Change from a day flight to a night flight
(iii) Change of your time of departure or return by more than 12 hours If we have to make a major change to your holiday you may either
(a) accept the changed arrangements or
(b) purchase another available holiday from us at the advertised price or
(c) cancel your holiday.

If you choose either (a) or (b) you will also be offered a credit towards the costs of your holiday as shown below:

Changes more than 56 days before departure - nil (ii)
Changes between 55 - 13 days before departure - £10.00 per person excluding infants (iii)
Changes less than 14 days before departure - £15 per person excluding infants

If you choose (c) we will refund all monies paid. In the unlikely event of insufficient numbers, which, in our opinion, make the holiday non viable, we reserve the right to cancel your booking, subject to us reimbursing all deposits paid and offering you an alternative holiday.

IMPORTANT NOTE - Compensation will not be payable if we are forced to cancel, (whether before or during your stay abroad) or in any other way change your holiday arising from force majeure such as war, threat of war, riots, civil strife, strikes, natural disasters, terrorist activity, natural or nuclear disaster, fire, airport closures, quarantine, epidemics, adverse weather conditions, government action; nor does it apply to a flight delay since flight delay cover is automatically covered in our insurance, which we strongly advise you to take.

7. If we cancel your booking
We reserve the right, in any circumstances, to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for the reasons detailed in condition (6). If we do cancel your holiday in accordance with this condition we will return to you all monies paid, or offer you an alternative holiday of comparable standard but we will have no further liability.

8. Misbehaviour
We reserve the right at our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party.

Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their holiday thereupon ceases.

Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Active Away has no control over the behaviour of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.