• Tennis Holiday Terms and Conditions

    As we are only too aware of people’s concerns in travelling abroad we like to make your journey as pleasurable as possible. We will book your flights using a variety of well known flight operators from a wide variety of regional airports within the United Kingdom. Active Away as well as our flight operators have bonded ATOL Licenses as per Civil Aviation Authority requirements in a contract delivery between the travelling passenger and the aircraft consolidator. Once arrived at the airport your transfers to your accommodation or your rental car will be there ready for you. So that there is no misunderstanding, please read the following booking conditions carefully, as these will apply to any booking you make with us.

    1. Making a Booking

    Bookings made within 10 weeks of departure must be accompanied by full payment. Deposits are non-refundable and non-transferable. The minimum age to make a booking is 18. Please note the minimum age to hire cars abroad varies from 21 to 26. Bookings may not be transferred to passengers substituted without the appropriate cancellation or amendment charges being levied.

    2. On receipt of your deposit

    We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account. The contract exists between us after you have received a confirmation invoice, normally within 7 days, which should be checked and queried if not in order. We shall not be liable if any of the information is incorrect if you have not notified us within 7 days of receipt. A final confirmation including your flight, accommodation and sporting details will be sent out to you two to three weeks prior to departure. Please check these again carefully as timings can vary. However, if any changes we will make every effort to ensure you are informed before this stage.

    3. If You Alter Your Booking

    Any minor amendments, which do not involve a change of departure date or accommodation, but which do require a new confirmation invoice; will incur a standard administration fee of £15. Any changes of passengers within a party are subject to forfeiture of deposits, at our discretion. Any amendments that involve a change of flight departure/return dates may be treated as a cancellation.

    4. When you pay the balance

    The balance of your booking is set out on your invoice and should be paid 10 weeks before departure. A reminder will be sent. If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred.

    5. If you are forced to cancel your booking

    You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid in writing. Your written instructions should be sent to us at our address. To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions. Subject to the nature of the cancellation, you may be able to claim against your holiday insurance. Cancellation Charges Period before scheduled Amount of cancellation charge Departure where written (shown as % of the total holiday Instructions are received by price)
    • More than 70 days – Lose deposit
    • 69-29 days – lose 50% or deposit if greater
    • 28-15 days – lose 75% or deposit if greater
    • 14-7 days hours – lose 90% or deposit if greater
    • 7 days or less – lose 100% (Including ‘no show’ or leaving early.)
    Cancellation of individual passengers within a party, in addition to Attracting cancellation charges, may also mean re-invoicing of the remaining passengers at brochure prices for the new party size. Flight cancellations are subject to flight operators, with whom your flights are booked, Terms and Conditions.

    6. If we change your holiday

    We plan the arrangements for our holidays many months in advance and though it is unlikely that we will have to make any Changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your departure. Sometimes major changes are necessary to your flight or your accommodation. Major changes include the following:
    • Change of UK departure airport
    • Change from a day flight to a night flight
    • Change of your time of departure or return by more than 12 hours
    If we have to make a major change to your holiday you may either (a) accept the changed arrangements or (b) purchase another available holiday from us at the advertised price or (c) cancel your holiday. If you choose either (a) or (b) you will also be offered a credit towards the costs of your holiday as shown below:
    • Changes more than 56 days before departure – nil
    • Changes between 55-13 days before departure – £10.00 per person excluding infants
    • Changes less than 14 days before departure – £15 per person excluding infants
    If you choose (c) we will refund all monies paid. In the unlikely event of insufficient numbers, which, in our opinion, make the holiday non viable, we reserve the right to cancel your booking, subject to us reimbursing all deposits paid and offering you an alternative holiday. IMPORTANT NOTE – Compensation will not be payable if we are forced to cancel, (whether before or during your stay abroad) or in any other way change your holiday arising from force majeure such as war, threat of war, riots, civil strife, strikes, natural disasters, terrorist activity, natural or nuclear disaster, fire, airport closures, quarantine, epidemics, adverse weather conditions, government action; nor does it apply to a flight delay since flight delay cover is automatically covered in our insurance, which we strongly advise you to take.

    7. If we cancel your booking

    We reserve the right, in any circumstances, to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for the reasons detailed in condition (6). If we do cancel your holiday in accordance with this condition we will return to you all monies paid, or offer you an alternative holiday of comparable standard but we will have no further liability.

    8. Misbehaviour

    We reserve the right at our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their holiday thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Active Away Ltd has no control over the behaviour of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.

    9. Flights

    In accordance with Civil Aviation Authority requirements, we act as retail flight agents for fully bonded ATOL holders. Flights are subject to their Terms and Conditions.

    10. Flight check-in times

    Active Away Ltd will not be responsible in any way if you arrive late for the specified check-in time, or you arrive late for the flight. It is imperative and a strict condition of booking that you reconfirm both your outbound and your inbound flight with us, or the specific carrier, at least 48 hours prior to your departure. We can accept no liability for clients who fail to comply with this instruction and due to a flight change misses their flight. The times quoted on your documentation are local times and it is important that passengers check in at least 2 hours before the flight departure time.

    11. Passports and Visas

    Please check that your passport is valid for the entire duration of your holiday with the appropriate Embassy. A standard British Passport is required, valid for at least 6 months beyond your planned return date. If you are not a British passport holder you may require a visa – please check before booking your holiday. All passports, visa, travel insurance, health certificate requirements and foreign advice are your responsibility. Active Away Ltd accept no responsibility for any delay or expenses incurred through any irregularity in your documents. In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, we reserve the right to charge £30 per ticket.

    12. Breach of Infant ruling

    Civil Aviation Regulations state that children of 2 years and over (on the date of travel) must occupy their own seat and are therefore fare paying passengers. Passports are not automatically checked at UK departure airports for infant’s date of birth and penalties could be up to £1,000 for attempting to pass children over 2 years old as infants.

    13. Insurance

    We strongly recommend our clients to take out holiday insurance. This, amongst other benefits, will provide cover in the event of cancellations or curtailment due to injury. Injuries do occur from time to time in sport and we do not want our clients to lose out financially because of them.

    14. Accommodation

    Some of the villas and apartments at the resorts featured is privately owned. Owners rent their properties direct, or via Management Companies, with whom the owners and our company have agreements. Inevitably owners have individual preferences with regard to appliances and décor, etc. over which neither the Management Companies nor we have control. When we rent accommodation from a Management Company on your behalf, our Client, we adhere to the agreement we have with the said Company. In the unlikely event of any problems or complaints with regard to the cleanliness and maintenance of the rented property, the property Management Company represents us in this capacity.

    15. Resort Development and Maintenance

    At certain times during the year it is necessary for maintenance to take place on Golf courses, Tennis courts, Squash courts, Bowls and other facilities on the Resorts. We cannot be held responsible for any maintenance or emergency work that may be necessary to any of these facilities at the time of your visit. Neither can we be held responsible for any building improvements or renovation on the Resorts in the vicinity of your accommodation.

    16. Electricity/Water/Environmental Conditions

    Limited rainfall and climatic fluctuations can often affect the supply of water and electricity, which may result in cuts – these are usually of a short duration and you are asked to be tolerant. In hot climates please be prepared to encounter the indigenous environmental conditions, e.g. insects. The water supplies on the resorts are suitable for consumption after boiling, but we recommend bottled water for drinking.

    17. Our Responsibility

    You will appreciate that many people and companies over who Active Away has no control are involved in the planning and provisions of your holiday. Active Away Ltd has taken all reasonable steps to ensure that the supplier of services provided, are of an acceptable standard. We will accept responsibility for the proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of or arising as a result of death, bodily injury or illness to you or any member of your party. You should note: Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Active Away Ltd, its servants or agents. No Liability can be accepted for any negligent acts or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability. We cannot accept any liability for loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial action threatened or actual or any event outside our control where such events delay, extend or compel a change in holiday arrangements. We shall not be responsible in the event that any named host coach is not available as a consequence of injury, illness or any other reason beyond our control.

    18. If you have a problem

    In the unlikely event of there being something not to your liking whilst you are on a holiday that is in our direct control, you must report it immediately. Unless there is a valid reason why you fail to report your complaint to us then we will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter cannot be rectified immediately, details of your complaint should be submitted to our office in the UK no later than 28 days after your date of return, in writing. We will not accept liability in respect of claims received outside this period.

    19. Sports Programmes

    We do not accept any responsibility in the event of inclement weather to the Sports programmes, which may need to be rearranged. Every effort will be made to make up lost hours but this cannot be guaranteed. Our Clients freely accept the risk that weather conditions may affect in whole or part the number of hours to be provided. Tennis, Golf, Water sports and other sports centres at all our Resorts reserve the right to cancel or revise published programmes and events at their discretion.
  • Tennis Clinic Terms and Conditions

    1. Making a Booking

    Bookings made within 10 weeks of start date must be accompanied by full payment. Deposits are non-refundable and non-transferable. The minimum age to make a booking is 18. Bookings may not be transferred to passengers substituted without the appropriate cancellation or amendment charges being levied.
     

    2. On receipt of your deposit

    We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account. The contract exists between us after you have received a confirmation invoice, normally within 7 days, which should be checked and queried if not in order. We shall not be liable if any of the information is incorrect if you have not notified us within 7 days of receipt. A final confirmation invoice with your sporting details will be sent out to you two to three weeks prior to departure. Please check these again carefully as timings can vary. However, if any changes we will make every effort to ensure you are informed before this stage.
     

    3. If You Alter Your Booking

    Any minor amendments, which do not involve a change of event date, but which do require a new confirmation invoice; will incur a standard administration fee of £15.
     

    4. When you pay the balance

    The balance of your booking is set out on your invoice and should be paid 10 weeks before the event starts. A reminder will be sent. If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred.
     

    5. If you are forced to cancel your booking

    You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid in writing. Your written instructions should be sent to; holidays@activeaway.com. To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the clinic, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions. Cancellation Charges Period before scheduled Amount of cancellation charge Departure where written (shown as % of the total event Instructions are received by price)
    • More than 70 days – Lose deposit
    • 69-29 days – lose 50% or deposit if greater
    • 28-15 days – lose 75% or deposit if greater
    • 14-7 days hours – lose 90% or deposit if greater


    6. If we change your Clinic

    We plan the arrangements for our clinics many months in advance and though it is unlikely that we will have to make any Changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your event.   If we have to make a major change to your event you may either (a) accept the changed arrangements or (b) purchase another available clinic from us at the advertised price or (c) cancel your clinic. If you choose either (a) or (b) you will also be offered a credit towards the costs of your clinic as shown below:
    • Changes more than 56 days before event – nil
    • Changes between 55-13 days before event – £10.00 per person
    • Changes less than 14 days before event – £15 per person
    If you choose (c) we will refund all monies paid. In the unlikely event of insufficient numbers, which, in our opinion, make the event non viable, we reserve the right to cancel your booking, subject to us reimbursing all deposits paid and offering you an alternative clinic.
     

    7. If we cancel your booking


    We reserve the right, in any circumstances, to cancel your clinic. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for the reasons detailed in condition (6). If we do cancel your holiday in accordance with this condition we will return to you all monies paid, or offer you an alternative holiday of comparable standard but we will have no further liability.
     

    8. Misbehaviour

    We reserve the right at our absolute discretion to terminate without notice the clinic arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any person be prevented from attending, because in the opinion of any person in authority, they appear to be unfit to attend, or likely to cause disturbance to other clients, then our responsibility for their clinic thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Active Away Ltd has no control over the behaviour of persons staying at, or visiting, your holiday accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.
     

    9. Sports Programmes

    We do not accept any responsibility in the event of inclement weather to the Sports programmes, which may need to be rearranged. Every effort will be made to make up lost hours but this cannot be guaranteed. Our Clients freely accept the risk that weather conditions may affect in whole or part the number of hours to be provided.
  • Tennis Camp Terms and Conditions

    As we are only too aware of people’s concerns in travelling abroad we like to make your journey as pleasurable as possible. Active Away as well as our flight operators have bonded ATOL Licenses as per Civil Aviation Authority requirements in a contract delivery between the travelling passenger and the aircraft consolidator. So that there is no misunderstanding, please read the following booking conditions carefully, as these will apply to any booking you make with us.

    1. Making a Booking

    Bookings made within 10 weeks of departure must be accompanied by full payment. Deposits are non-refundable and non-transferable. The minimum age to make a booking is 18. The minimum age to attend the camps is 8. Bookings may not be transferred to passengers substituted without the appropriate cancellation or amendment charges being levied.

    2. On receipt of your deposit

    We make the necessary reservation and your deposit is accepted in part payment of the agreed cost of the booking and is credited to your account. The contract exists between us after you have received a confirmation invoice, normally within 7 days, which should be checked and queried if not in order. We shall not be liable if any of the information is incorrect if you have not notified us within 7 days of receipt. A final confirmation including your, accommodation and sporting details will be sent out to you two to three weeks prior to departure. Please check these again carefully as timings can vary. However, if any changes we will make every effort to ensure you are informed before this stage.

    3. If You Alter Your Booking

    Any minor amendments, which do not involve a change of departure date or accommodation, but which do require a new confirmation invoice; will incur a standard administration fee of £15. Any changes of passengers within a party are subject to forfeiture of deposits, at our discretion. Any amendments that involve a change of flight departure/return dates may be treated as a cancellation.

    4. When you pay the balance

    The balance of your booking is set out on your invoice and should be paid 10 weeks before departure. A reminder will be sent. If the full balance is not paid by the said date, we reserve the right to cancel the booking without notice, retain the deposit and seek reimbursement for any additional loss we have incurred.

    5. If you are forced to cancel your booking

    You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid in writing. Your written instructions should be sent to us at holidays@activeaway.com. To compensate us for the expense of processing your booking and for the risk that we may not be able to re-sell the camp, we charge a cancellation fee on the scale shown below. The amount payable depends on when we receive your written instructions. Subject to the nature of the cancellation, you may be able to claim against your camp insurance. Cancellation Charges Period before scheduled Amount of cancellation charge Departure where written (shown as % of the total camp Instructions are received by price)
    • More than 70 days – Lose deposit
    • 69-29 days – lose 50% or deposit if greater
    • 28-15 days – lose 75% or deposit if greater
    • 14-7 days hours – lose 90% or deposit if greater
    • 7 days or less – lose 100% (Including ‘no show’ or leaving early.)
    Cancellation of individual passengers within a party, in addition to Attracting cancellation charges, may also mean re-invoicing of the remaining passengers at brochure prices for the new party size.

    6. If we change your camp

    We plan the arrangements for our camps many months in advance and though it is unlikely that we will have to make any Changes to confirmed arrangements, it does occasionally happen. We reserve the right to make such changes at any time. Most changes are of a minor nature and we will advise you as soon as possible before your departure. If we have to make a major change to your camp you may either (a) accept the changed arrangements or (b) purchase another available camp from us at the advertised price or (c) cancel your camp. If you choose either (a) or (b) you will also be offered a credit towards the costs of your camp as shown below:
    • Changes more than 56 days before departure – nil
    • Changes between 55-13 days before departure – £10.00 per person excluding infants
    • Changes less than 14 days before departure – £15 per person excluding infants
    If you choose (c) we will refund all monies paid. In the unlikely event of insufficient numbers, which, in our opinion, make the camp non viable, we reserve the right to cancel your booking, subject to us reimbursing all deposits paid and offering you an alternative camp. IMPORTANT NOTE – Compensation will not be payable if we are forced to cancel, (whether before or during your stay abroad) or in any other way change your camp arising from force majeure such as war, threat of war, riots, civil strife, strikes, natural disasters, terrorist activity, natural or nuclear disaster, fire, airport closures, quarantine, epidemics, adverse weather conditions, government action; nor does it apply to a flight delay since flight delay cover is automatically covered in our insurance, which we strongly advise you to take.

    7. If we cancel your booking

    We reserve the right, in any circumstances, to cancel your camp. However, in no case will we cancel your camp less than 8 weeks before the scheduled departure date except for the reasons detailed in condition (6). If we do cancel your camp in accordance with this condition we will return to you all monies paid, or offer you an alternative camp of comparable standard but we will have no further liability.

    8. Misbehaviour

    We reserve the right at our absolute discretion to terminate without notice the camp arrangements of any customer whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to our customers, employees, property, or to any third party. Should any passenger be prevented from travelling, because in the opinion of any person in authority, they appear to be unfit to travel, or likely to cause disturbance to other passengers, then our responsibility for their camp thereupon ceases. Full cancellation charges will apply and we will be under no obligation whatsoever to provide a refund or compensation for costs which may be incurred. Active Away Ltd has no control over the behaviour of persons staying at, or visiting, your camp accommodation and is not responsible for any withdrawal, or impairment of facilities, or other loss of damage caused by them.

    9. Flights

    In accordance with Civil Aviation Authority requirements, we act as retail flight agents for fully bonded ATOL holders. Flights are subject to their Terms and Conditions.

    10. Flight check-in times

    Active Away Ltd will not be responsible in any way if you arrive late for the specified check-in time, or you arrive late for the flight. It is imperative and a strict condition of booking that you reconfirm both your outbound and your inbound flight with us, or the specific carrier, at least 48 hours prior to your departure. We can accept no liability for clients who fail to comply with this instruction and due to a flight change misses their flight. The times quoted on your documentation are local times and it is important that passengers check in at least 2 hours before the flight departure time.

    11. Passports and Visas

    Please check that your passport is valid for the entire duration of your camp with the appropriate Embassy. A standard British Passport is required, valid for at least 6 months beyond your planned return date. If you are not a British passport holder you may require a visa – please check before booking your camp. All passports, visa, travel insurance, health certificate requirements and foreign advice are your responsibility. Active Away Ltd accept no responsibility for any delay or expenses incurred through any irregularity in your documents. In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, we reserve the right to charge £30 per ticket.

    12. Venue Development and Maintenance

    At certain times during the year it is necessary for maintenance to take place on Golf courses, Tennis courts, Squash courts, Bowls and other facilities at the venues. We cannot be held responsible for any maintenance or emergency work that may be necessary to any of these facilities at the time of your visit. Neither can we be held responsible for any building improvements or renovation on the s in the vicinity of your accommodation.

    13. Our Responsibility

    You will appreciate that many people and companies over who Active Away has no control are involved in the planning and provisions of your camp. Active Away Ltd has taken all reasonable steps to ensure that the supplier of services provided, are of an acceptable standard. We will accept responsibility for the proven negligent acts and/or omissions of our employees and agents whilst acting within the scope of or arising as a result of death, bodily injury or illness to you or any member of your party. You should note: Liability will only be accepted if you can prove that the death, injury or illness was caused by the negligence of Active Away Ltd, its servants or agents. No Liability can be accepted for any negligent acts or omissions of air or sea carriers, whose responsibilities are governed by international convention, which may limit or exclude liability. We cannot accept any liability for loss, damage or expense resulting from war or terrorist activities threatened or actual, civil unrest, closure of airports, industrial action threatened or actual or any event outside our control where such events delay, extend or compel a change in camp arrangements. We shall not be responsible in the event that any named host coach is not available as a consequence of injury, illness or any other reason beyond our control.

    14. If you have a problem

    In the unlikely event of there being something not to your liking whilst you are on a camp that is in our direct control, you must report it immediately. Unless there is a valid reason why you fail to report your complaint to us then we will not consider ourselves to be liable in respect of complaints, which were not registered. If the matter cannot be rectified immediately, details of your complaint should be submitted to our office in the UK no later than 28 days after your date of return, in writing. We will not accept liability in respect of claims received outside this period.

    15. Sports Programmes

    We do not accept any responsibility in the event of inclement weather to the Sports programmes, which may need to be rearranged. Every effort will be made to make up lost hours but this cannot be guaranteed. Our Clients freely accept the risk that weather conditions may affect in whole or part the number of hours to be provided. Tennis, Golf, Water sports and other sports centres at all our Venues reserve the right to cancel or revise published programmes and events at their discretion.
  • Child Protection Policy

    Child Protection Policy

    Introduction
    Everyone who participates at Grand Slam Camps by Active Away is entitled to do so in an enjoyable and safe environment. Grand Slam Camps by Active Away have a moral and legal obligation to ensure that, when given responsibility for young people, coaches and volunteers provide them with the highest possible standard of care. Grand Slam Camps by Active Away is committed to devising and implementing policies so that everyone in sport accepts their responsibilities to safeguard children from harm and abuse. This means to follow procedures to protect children and report any concerns about their welfare to appropriate authorities. The aim of the policy is to promote good practice, providing children and young people with appropriate safety/protection whilst in the care of Grand Slam Camps by Active Away and to allow staff and volunteers to make informed and confident responses to specific child protection issues. A child/young person is defined as a person under the age of 18 (Children’s Act 1989).

    Policy Statement

    Grand Slam Camps by Active Away is committed to the following: The welfare of the child is paramount All children, whatever their age, culture, ability, gender, language, racial origin, religious belief and/or sexual identity should be able to participate in tennis in a fun and safe environment • taking all reasonable steps to protect children from harm, discrimination and degrading treatment and to respect their rights, wishes and feelings • all suspicions and allegations of poor practice or abuse will be taken seriously and responded to swiftly and appropriately • all (Active Away) employees who work with children will be recruited with regard to their suitability for that responsibility, and will be provided with guidance and/or training in good practice and child protection procedures • working in partnership with parents and children is essential for the protection of children.
    1.3 Monitor and review the policy and procedures The implementation of procedures should be regularly monitored and reviewed. The welfare officer should regularly report progress, challenges, difficulties, achievements gaps and areas where changes are required to the management committee. The policy should be reviewed every 3 years or whenever there is a major change in the organisation or in relevant legislation.

    Promoting Good Practice

    2.1 Introduction To provide children with the best possible experience and opportunities in tennis everyone must operate within an accepted ethical framework such as The Coaches Code of Conduct. It is not always easy to distinguish poor practice from abuse. It is therefore NOT the responsibility of employees or participants in tennis to make judgements about whether or not abuse is taking place. It is however their responsibility to identify poor practice and possible abuse and act if they have concerns about the welfare of the child, as explained in section 4. This section will help you identify what is meant by good practice and poor practice. 2.2 Good Practice All personnel should adhere to the following principles and action: • Always work in an open environment (e.g. avoiding private or unobserved situations and encouraging open communication with no secrets) • make the experience of tennis fun and enjoyable: promote fairness, confront and deal with bullying treat all young people equally and with respect and dignity • always put the welfare of the young person first, before winning • maintain a safe and appropriate distance with players (e.g. it is not appropriate for staff or volunteers to have an intimate relationship with a child or to share a room with them) • Avoid unnecessary physical contact with young people. Where any form of manual/physical support is required it should be provided openly and with the consent of the young person. Physical contact can be appropriate so long as it is neither intrusive nor disturbing and the young person’s consent has been given • Involve parents/cares wherever possible, e.g. where young people need to be supervised in changing rooms, encourage parents to take responsibility for their own child. If groups have to be supervised in changing rooms always ensure parents, coaches etc work in pairs • request written parental consent if club officials are required to transport young people in their cars gain written parental consent for any significant travel arrangements e.g. overnight stays • ensure that if mixed teams are taken away, they should always be accompanied by a male and female member of staff • ensure that at away events adults should not enter a young person’s room or invite young people to their rooms • be an excellent role model, this includes not smoking or drinking alcohol in the company of young people • always give enthusiastic and constructive feedback rather than negative criticism • recognising the developmental needs and capacity of the young person and do not risk sacrificing welfare in a desire for club or personal achievements. This means avoiding excessive training or competition and not pushing them against their will • secure written parental consent for the club to act in loco parentis, to give permission for the administration of emergency first aid or other medical treatment if the need arises • keep a written record of any injury that occurs, along with details of any treatment given. 2.3 Poor Practice The following are regarded as poor practice and should be avoided by all personnel: • unnecessarily spending excessive amounts of time alone with young people away from others • taking young people alone in a car on journeys, however short • taking young people to your home where they will be alone with you • sharing a room with a young person • engaging in rough, physical or sexually provocative games, including horseplay • allow or engage in inappropriate touching of any form • allowing young people to use inappropriate language unchallenged • making sexually suggestive comments to a young person, even in fun • reducing a young person to tears as a form of control • allow allegations made by a young person to go unchallenged, unrecorded or not acted upon • do things of a personal nature that the young person can do for themselves When a case arises where it is impractical/impossible to avoid certain situation e.g. transporting a young person on you car, the tasks should only be carried out with the full understanding and consent of the parent/care and the young person involved. if during your care you accidentally hurt a young person, the young person seems distressed in any manner, appears to be sexually aroused by your actions and/or if the young person misunderstands or misinterprets something you have done, report any such incidents as soon as possible to another colleague and make a written note of it. Parents should also be informed of the incident.

    Defining Child Abuse

    3.1 Introduction Child abuse is any form of physical, emotional or sexual mistreatment or lack of care that leads to injury or harm, it commonly occurs within a relationship of trust or responsibility and is an abuse of power or a breach of trust. Abuse can happen to a young person regardless of their age, gender, race or ability. There are four main types of abuse: physical abuse, sexual abuse, emotional abuse and neglect. The abuser may be a family member, someone the young person encounters in residential care or in the community, including sports and leisure activities. Any individual may abuse or neglect a young person directly, or may be responsible for abuse because they fail to prevent another person harming the young person. Abuse in all of its forms can affect a young person at any age. The effects can be so damaging that if not treated may follow the individual into adulthood. Young people with disabilities may be at increased risk of abuse through various factors such as stereotyping, prejudice, discrimination, isolation and a powerlessness to protect themselves or adequately communicate that abuse had occurred. 3.2 Types of Abuse Physical Abuse: where adults physically hurt or injure a young person e.g. hitting, shaking, throwing, poisoning, burning, biting, scalding, suffocating, drowning. Giving young people alcohol or inappropriate drugs would also constitute child abuse. This category of abuse can also include when a parent/carer reports non-existent symptoms or illness deliberately causes ill health in a young person they are looking after. This is call Munchauser’s syndrome by proxy. In a sports situation, physical abuse may occur when the nature and intensity of training disregard the capacity of the child’s immature and growing body. Emotional Abuse: the persistent emotional ill treatment of a young person, likely to cause severe and lasting adverse effects on the child’s emotional development. It may involve telling a young person they are useless, worthless, unloved, inadequate or valued in terms of only meeting the needs of another person. It may feature expectations of young people that are not appropriate to their age or development. It may cause a young person to be frightened or in danger by being constantly shouted at, threatened or taunted which may make the young person frightened or withdrawn. Ill-treatment of children, whatever form it takes, will always feature a degree of emotional abuse. Emotional abuse in sport may occur when the young person is constant criticised, given negative feedback, expected to perform at levels that are above their capability. Other forms of emotional abuse could take the form of name calling and bullying. Bullying may come from another young person or an adult. Bullying is defined as deliberate hurtful behavior, usually repeated over a period of time, where it is difficult for those bullied to defend themselves. There are three main types of bullying: • It may be physical (e.g. hitting, kicking, slapping), verbal (e.g. racist or homophobic remarks, name calling, graffiti, threats, abusive text messages), emotional (e.g. tormenting, ridiculing, humiliating, ignoring, isolating form the group), or sexual (e.g. unwanted physical contact or abusive comments). In sport bullying may arise when a parent or coach pushes the young person too hard to succeed, or a rival athlete or official uses bullying behaviour. • Neglect occurs when an adult fails to meet the young person’s basic physical and/or psychological needs, to an extent that is likely to result in serious impairment of the child’s health or development. For example, failing to provide adequate food, shelter and clothing, failing to protect from physical harm or danger, or failing to ensure access to appropriate medical care or treatment. Refusal to give love, affection and attention can also be a form of neglect. Neglect in sport could occur when a coach does not keep the young person safe, or exposing them to undue cold/heat or unnecessary risk of injury. • Sexual Abuse occurs when adults (male and female) use children to meet their own sexual needs. This could include full sexual intercourse, masturbation, oral sex, anal intercourse and fondling. Showing young people pornography or talking to them in a sexually explicit manner are also forms of sexual abuse. • In sport, activities which might involve physical contact with young people could potentially create situations where sexual abuse may go unnoticed. Also the power of the coach over young athletes, if misused, may lead to abusive situations developing. 3.3 Indicators of Abuse Even for those experienced in working with child abuse, it is not always easy to recognise a situation where abuse may occur or has already taken place. Most people are not experts in such recognition, but indications that a child is being abused may include one or more of the following: • Unexplained or suspicious injuries such as bruising, cuts or burns, particularly if situated on a part of the body not normally prone to such injuries • an injury for which an explanation seems inconsistent • the young person describes what appears to be an abusive act involving them • another young person or adult expresses concern about the welfare of a young person • unexplained changes in a young person’s behavior e.g. becoming very upset, quiet, withdrawn or displaying sudden outbursts of temper • inappropriate sexual awareness • engaging in sexually explicit behaviour • distrust of adult’s, particularly those whom a close relationship would normally be expected difficulty in making friends • being prevented from socialising with others • displaying variations in eating patterns including over eating or loss of appetite • losing weight for no apparent reason • becoming increasingly dirty or unkempt Signs of bullying include: • behavioural changes such as reduced concentration and/or becoming withdrawn, clingy, depressed, tearful, emotionally up and down, reluctance to go training or competitions • an unexplained drop off in performance • physical signs such as stomach aches, headaches, difficulty in sleeping, bed wetting, scratching and bruising, damaged clothes, bingeing e.g. on food, alcohol or cigarettes • a shortage of money or frequents loss of possessions It must be recognised that the above list is not exhaustive, but also that the presence of one or more of the indications is not proof that abuse is taking place. It is NOT the responsibility of those working in (Organisation/ Club) to decide that child abuse is occurring. It IS their responsibility to act on any concerns. 3.4 Use of Photographic/Filming Equipment at Sporting Events There is evidence that some people have used sporting events as an opportunity to take inappropriate photographs or film footage of young people. All clubs should be vigilant and any concerns should be reported to the Club welfare officer. All parents and performers should be made aware when coaches use video equipment as a coaching aid. 4 Responding to Suspicions and Allegations 4.1 Introduction It is not the responsibility of anyone working at Grand Slam Camps by Active Away in a paid or unpaid capacity to decide whether or not child abuse has taken place. However there is a responsibility to act on any concerns through contact with the appropriate authorities so that they can then make inquiries and take necessary action to protect the young person. This applies BOTH to allegations/ suspicions of abuse occurring within Grand Slam Camps by Active Away and to allegations/suspicions that abuse is taking place elsewhere. This section explains how to respond to allegations/ suspicions. 4.2 Receiving Evidence of Possible Abuse We may become aware of possible abuse in various ways. We may see it happening, we may suspect it happening because of signs such as those listed in section 3 of this document, it may be reported to us by someone else or directly by the young person affected. In the last of these cases, it is particularly important to respond appropriately. If a young person says or indicates that they are being abused, you should: • stay calm so as not to frighten the young person • reassure the child that they are not to blame and that it was right to tell • listen to the child, showing that you are taking them seriously • keep questions to a minimum so that there is a clear and accurate understanding of what has been said. The law is very strict and child abuse cases have been dismissed where it is felt that the child has been led or words and ideas have been suggested during questioning. Only ask questions to clarify. • inform the child that you have to inform other people about what they have told you. Tell the child this is to help stop the abuse continuing . • safety of the child is paramount. If the child needs urgent medical attention call an ambulance, inform the doctors of the concern and ensure they are made aware that this is a child protection issue • record all information • report the incident to the club/welfare officer. 4.3 Recording Information To ensure that information is as helpful as possible, a detailed record should always be made at the time of the disclosure/concern. In recording you should confine yourself to the facts and distinguish what is your personal knowledge and what others have told you. Do not include your own opinions. Information should include the following: • the child’s name, age and date of birth • the child’s home address and telephone number • whether or not the person making the report is expressing their concern or someone else’s the nature of the allegation, including dates, times and any other relevant information • a description of any visible bruising or injury, location, size etc. Also any indirect signs, such as behavioural changes • details of witnesses to the incidents • the child’s account, if it can be given, of what has happened and how any bruising/injuries occurred • have the parents been contacted? If so what has been said? • has anyone else been consulted? If so record details • has anyone been alleged to be the abuser? Record detail. 4.4 Reporting the Concern All suspicions and allegations MUST be reported appropriately. It is recognised that strong emotions can be aroused particularly in cases where sexual abuse is suspected or where there is misplaced loyalty to a colleague. It is important to understand these feelings but not allow them to interfere with your judgement about any action to take. Grand Slam Camps by Active Away expects it’s members and staff to discuss any concerns they may have about the welfare of a child immediately with the person in charge and subsequently to check that appropriate action has been taken. If the nominated club welfare officer is not available you should take responsibility and seek advice from the NSPCC helpline, the duty officer at your local social services department or the police. Telephone numbers can be found in your local directory. Where there is a complaint against an employee or volunteer, there may be three types of investigation. • Criminal in which case the police are immediately involved • Child protection in which case the social services (and possibly) the police will be involved • Disciplinary or misconduct in which case (Organisation/Club) will be involved. As mentioned previously in this document Grand Slam Camps by Active Away are not child protection experts and it is not their responsibility to determine whether or not abuse has taken place. All suspicions and allegations must be shared with professional agencies that are responsible for child protection. Social services have a legal responsibility under The Children Act 1989 to investigate all child protection referrals by talking to the child and family (where appropriate), gathering information from other people who know the child and making inquiries jointly with the police. NB: If there is any doubt, you must report the incident: it may be just one of a series of other incidences which together cause concern. Any suspicion that a child has been abused by an employee or a volunteer should be reported to Grand Slam Camps by Active Away who will take appropriate steps to ensure the safety of the child in question and any other child who may be at risk. This will include the following: • Grand Slam Camps by Active Away will refer the matter to social services department • the parent/carer of the child will be contacted as soon as possible following advice from the social services department • the chair person of your organisation should be notified to decide who will deal with any media inquiries and implement any immediate disciplinary proceedings • the club welfare officer should also notify the relevant sport governing body if the Club welfare officer is the subject of the suspicion/allegation the report must be made to the appropriate manager who will refer the matter to social services. Allegations of abuse are sometimes made sometime after the event. Where such allegation is made, you should follow the same procedures and have the matter reported to social services. This is because other children in the sport or outside it may be at risk from the alleged abuser. Anyone who has a previous conviction for offences related to abuse against children is automatically excluded from working with children. 4.5 Concerns outside the immediate Sporting Environment (e.g. a parent or carer) Report your concerns to the Club welfare officer If the Club welfare officer is not available, the person being told or discovering the abuse should contact their local social services department or the police immediately Social Services and the Club welfare officer will decide how to inform the parents/carers The Club welfare officer should also report the incident to the Governing Body. The Governing Body should ascertain whether or not the person/s involved in the incident play a role in the organisation and act accordingly Maintain confidentiality on a need to know basis. 4.6 Confidentiality Every effort should be made to ensure that confidentiality is maintained for all concerned. Information should be handled and disseminated on a need to know basis only. This includes the following people: • The Club Welfare Officer • The parents of the child • The person making the allegation • Social Services/police • The (Active Away) Regional Development Manager and your Sport Governing Body Club welfare officer • The alleged abuser (and parents if the alleged abuser is a child). • Seek social services advice on who should approach the alleged abuser. • All information should be stored in a secure place with limited access to designated people, in line with data protection laws. 4.7 Internal Inquiries and Suspension • The Grand Slam Camps by Active Away welfare officer will make an immediate decision about whether any individual accused of abuse should be temporarily suspended pending further police and social services inquiries • Irrespective of the findings of the social services or police inquiries the Active Away Disciplinary Committee will assess all individual cases to decide whether a member of staff or volunteer can be reinstated and how this can be sensitively handled. This may be a difficult decision; especially where there is insufficient evidence to uphold any action by the police. In such cases the Active Away Disciplinary Committee must reach a decision based upon the available information which could suggest that on the balance of probability, it is more likely than not that the allegation is true. The welfare of the child should remain of paramount importance throughout. 5 Recruiting and Selecting Personnel with Children

    Safeguarding

    In addition to pre-selection checks, the safeguarding process includes training after recruitment to help staff and volunteers to: • Analyse their own practice against what is deemed good practice, and to ensure their practice is likely to protect them from false allegations Recognise their responsibilities and report any concerns about suspected poor practice and/or abuse • Respond to concerns expressed by a child • Work safely and effectively with children. Grand Slam Camps by Active Away requires: • All staff and volunteers who have access to children to undergo a CRB check • All employees, volunteers, coaches, welfare officers and team managers to undertake relevant child protection training or undertake a form of home study, to ensure their practice is exemplary and to facilitate the development of positive culture towards good practice and child protection • All staff and volunteers to receive advisory information outlining good/bad practice and informing them what to do if they have concerns about the behaviour of an adult towards a young person • All coaches, trainee coaches and leaders should have an up to date first aid qualification. It is important that all reasonable steps are taken to prevent unsuitable people from working with children. This applies equally to paid staff and volunteers, both full and part time. To ensure unsuitable people are prevented from working with children the following steps should be taken when recruiting. 5.2 Controlling Access to Children All staff and volunteers should complete an application form. The application form will elicit information about the applicants past and a self-disclosure about any criminal record. Consent should be obtained from the applicant to seek information from the Criminal Records Bureau. Two confidential references, including one regarding previous work with children should be obtained. These references MUST be taken up and confirmed through telephone contact. Evidence of identity (passport or driving licence with photo). 5.3 Interview and Induction All employees and volunteers will be required to undertake an interview carried out to acceptable protocol and recommendations. All employees and volunteers should receive formal or informal induction during which: • A check should be made that the application form has been completed in full, including sections on criminal records and self disclosures • Their qualifications should be substantiated • The job requirements and responsibilities should be clarified • They should sign up to the organization’s Code of Ethics and Conduct • Child Protection Procedures are explained and training needs identified e.g. basic child protection awareness. 5.4 Training In addition to pre selection checks, the safeguarding process includes training after recruitment to help staff and volunteers to: • Analyse their own practice against what is deemed good practice is likely to protect them from false allegations • Recognise their responsibilities and report any concerns about suspected poor practice and/or abuse • Respond to concerns expressed by a child • Work safely and effectively with children Grand Slam Camps by Active Away requires: • All staff and volunteers who have access to children to undergo a CRB check • All employees, volunteers, coaches, welfare officers and team managers to undertake relevant child protection training or to undertake a form of home study, to ensure their practice is exemplary and to facilitate the development of positive culture towards good practice and child protection • All staff and volunteers to receive advisory information outlining good/bad practice and informing them what to do if they have concerns about the behaviour of an adult towards a young person • All coaches, trainee coaches and leaders should up to date first aid qualification.