If you are forced to cancel your holiday due to the Coronavirus, please be patient, we are working with our governing body to understand if your refund will be through Active Away, ATOL, the TTA or your insurer. We are currently working in departure date order, please await contact from us. We will be in touch within 48hrs of the start date of your trip.
 

We are following the latest travel advice from the Foreign & Commonwealth Office relating to COVID-19 (initially referred to as Coronavirus). At present it is business as normal, all of our hotels and transfer companies are operating as usual. We urge you to keep calm and keep travelling when safe.

Cases of Covid-19 (Coronavirus) have been confirmed in a number of countries throughout the world resulting in the World Health Organisation declaring a pandemic on 11 March 2020.

If you are not due to travel within the next 21 days, we recommend that you wait before contacting us to ensure we have the most up-to-date policy information for your travel.

  • Where Can I Find The Latest Travel Advice?

    Please follow this link for information on travelling to Turkey: https://www.gov.uk/foreign-travel-advice/turkey 

    Please follow this link for information on travelling to Greece: https://www.gov.uk/foreign-travel-advice/greece 

    Please follow this link for information on travelling overseas: https://www.gov.uk/guidance/travel-advice-novel-coronavirus 

    Please follow this link for information on what to do if you are returning from another country: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public 

    Please follow this link for information on taking out comprehensive travel insurance: https://www.gov.uk/guidance/foreign-travel-insurance

  • Is It Safe To Travel?

    The safety and wellbeing of our customers and staff is our highest priority, and we always follow the FCO advice for the destinations we operate to. We recommend that you regularly check the latest government advice before travelling.
  • How Can I Protect Myself From Covid 19 (Coronavirus)

    We advise you to follow all applicable travel advice, including the Foreign and Commonwealth Office and World Health Organisation:
    • Wash hands regularly with soap and water or a disinfectant, especially after coughing and sneezing, before handling and consuming food.
    • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who appear unwell and avoid sharing personal items.
    • Public Health England (PHE) recommends against using masks outside clinical settings. Should you decide to use a mask, you should ensure you continue to use all the recommended precautions in order to minimise the risk of transmission.
    • Avoid unnecessary, unprotected contact with live animals and make sure you wash hands thoroughly after contact with an animal.
  • Can I cancel my holiday and how does this work?

    We are governed by the FCO and we follow their advice, at present it is business as usual to all of our destinations. Their advice is only applicable if you are considered to be travelling imminently (traveling within with next 21 days)

    • If the FCO HAVE NOT issued any warning stating that it is either advising ‘against all but essential travel” or advising “against all travel” then the below is applicable:
      • Yes you can cancel and will be subject to our cancellation charges laid out in our Booking Terms and Conditions which you can find by Clicking Here. You should first check with your travel insurance provider, if you are covered with them we advise you making a claim through your insurance provider to claim back these charges.
    • If the FCO ARE advising ‘against all but essential travel” or advising “against all travel” then the below is applicable:
      • Yes you can cancel, you should first check with your travel insurance provider, if you are covered with them we advise you making a claim through your insurance provider. We are currently waiting for advice on this situation from our ATOL provider the TTA.
  • Can I move my holiday to a later date?

    This is subject to each individual flight and hotel operators’ regulations; we would need to investigate the options for you on this. Most of our hotel suppliers are being quite flexible on this as long as the booking remains within the same hotel and you don’t move to one of our other hotels. With regards to flights most flight companies will allow you to make a date change, this will usually incur and admin charge and a charge in the difference in fare.
  • What happens if the hotel is closed due to Coronoavirus?

    We are waiting on conformation from the Travel Trust Association for advice on this situation, we will come back to you as soon as we have an update.
  • If I cancel when the FCO say it is safe to travel and I lose £X through your T&C’s and then the FCO declare it unsafe to travel can I claim the remaining balance?

    No, your contract ends with us at the time of your cancelation, however you may wish to contact your travel insurance provider to discuss this.
  • What happens if the UK closes its borders?

    At present the information we have been told is that if the UK closes down its borders then as a tour operator, we would not be liable to offer you a refund and we would ask that you claim on your travel insurance.
  • What happens if I am due to fly and the destination I am travelling to is not allowing people in?

    We would supply you with a cancellation invoice and would ask you to make a claim for the full cost of the holiday on your travel insurance
  • What happens if the country I am due to travel do imposes a compulsory period of self-isolation upon arrival?

    If you are travelling imminently (21 days) to this destination then you need to speak to your travel insurance provider to ask what their policy is on you cancelling your trip. At this point because this isn’t FCO advice we do not hold the responsibility for offering you a refund.
  • What happens if I am quarantined in another country?

    This would be a very unfortunate situation and we would do all we can as a company to assist you, again given the fact that we had delivered the product then this is a situation where you would have to make a claim on your travel insurance.
  • What happens if the airline cancels its flight before my departure?

    1. If you have booked your flight as part of a package with us the we would find you a suitable alternative flight or offer you a full refund.
    2. If you have booked your own flight then the flight operator will offer you a suitable alternative or a full refund on the flight.
  • If the FCO declare the destination unsafe to travel can I still travel?

    Yes you can but this would be at your own risk and we would need you to sign a disclaimer
  • What Happens If the Person I am sharing a Room With Cancels, Will I Have To Pay A Single Room Supplement?

    No in this situation the person that cancels will be subject to cancellation charges and we will use this to offset the cost of the single room supplement.
  • I have visited a country with restrictions in place in the last 14 days what are my options?

    If you are no longer able to travel to your holiday destination due to having visited a restricted country in the last 14 days, you will be able to amend to later departure date up to and including 31st October 2020. Alternatively, please contact your travel insurance provider.